Refund policy

At Ayveda, we are committed to offering you a seamless and premium shopping experience. Since our products contain natural actives and are crafted with utmost care, opened or used products cannot be returned or exchanged once sold or delivered.

1. Damaged or Tampered Product

If you receive a damaged, tampered, or leaking product, please contact our Customer Care within 24 hours of delivery.
Kindly share clear images and an unboxing video so we can resolve the issue at the earliest.

2. Product Quality Concerns

For any concerns regarding product quality, please reach out to us within 7 days of receiving your order.

3. Conditions Not Covered

Ayveda will not be responsible for:

  • Damage occurring after delivery

  • Issues caused due to improper storage, negligent handling, or incorrect usage

These will not qualify for exchange.

4. Exchange Eligibility

Exchange will be processed only when:

  • The product is returned in unused, saleable condition

  • Packaging is intact, undamaged, and includes all components

  • The request passes Ayveda’s internal quality check and verification

5. Refund Policy

We do not offer refunds once the products have been purchased.